--- title: Why do I land on a blank webpage? description: To enable access to all areas of iluminr please ensure the below URL's are added to your organisations whitelist (safe-site list). --- [Skip to content](https://help.iluminr.io/knowledge/landing-on-a-blank-webpage#main-content) English Show submenu for translations ![iluminr logo](https://help.iluminr.io/hs-fs/hubfs/iluminr%20logo.png?width=227&height=48&name=iluminr%20logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Log in to iluminr](https://login.catalysttech.co/) [Log in to iluminr](https://login.catalysttech.co/) iluminr Knowledge Base - There are no suggestions because the search field is empty. 1. [Knowledge base](https://help.iluminr.io/knowledge?hsLang=en) 2. [Troubleshooting](https://help.iluminr.io/knowledge/troubleshooting?hsLang=en) # Why do I land on a blank webpage? ## To enable access to all areas of iluminr please ensure the below URL's are added to your organisations whitelist (safe-site list). A link or feature in iluminr may direct you to a blank webpage because some features of iluminr use a specific/unique URL to operate. If you select a link or feature in iluminr and receive an '*unable to establish connection'* page or '*cannot be found'* page, or if an element simply does not load, it is likely the connection for that feature is being blocked. To enable access to all areas of iluminr please **ensure the below URL's are added to your organisations whitelist (safe-site list)**. - [For AU Users](https://help.iluminr.io/knowledge/landing-on-a-blank-webpage#AU-domains) - [For EU Users](https://help.iluminr.io/knowledge/landing-on-a-blank-webpage#EU-domains) - [For US Users](https://help.iluminr.io/knowledge/landing-on-a-blank-webpage#US-domains) --- ### **For users in AU** - login.catalysttech.co - app.catalysttech.co/ - aws-cqc-angular.catalysttech.co/ - api.au.iluminr.io - api.catalysttech.co - api.catalysttechnologies.com.au - event.cqco.me/ - cqco.me - ipstack.com - \*.catalysttech.co - r.mail.catalysttech.co/tr/cl/\* - click.pstmrk.it - ea.pstmrk.it --- ### **For users in the EU** - eu-login.catalysttech.co - eu-app.catalysttech.co/ - eu-aws-cqc-angular.catalysttech.co/ - api.eu.iluminr.io - eu-api.catalysttech.co/ - eu-api.catalysttechnologies.com.au/ - eu-event.cqco.me/ - eu.cqco.me/ --- ### **For users in the US** - us-login.catalysttech.co - us-app.catalysttech.co/ - us-aws-cqc-angular.catalysttech.co/ - api.us.iluminr.io - us-api.catalysttech.co/ - us-api.catalysttechnologies.com.au/ - us-event.cqco.me/ - us.cqco.me/ **Need more assistance?** [Submit a support ticket](https://iluminr.io/resource-centre/support-ticket/?hsLang=en) - [iluminr for Response and Communications](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en#main-content) - [Get Started with Using iluminr](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en#get-started-with-using-iluminr) - [Communications](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en#communications) - [Critical Event Management](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en#critical-event-management) - [Training Options](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en#training-options) - [iluminr for Admin Users](https://help.iluminr.io/knowledge/iluminr-for-admin-users?hsLang=en#main-content) - [Get started with managing iluminr](https://help.iluminr.io/knowledge/iluminr-for-admin-users?hsLang=en#get-started-with-managing-iluminr) - [Integrations](https://help.iluminr.io/knowledge/iluminr-for-admin-users?hsLang=en#integrations) - [People and Permission Management](https://help.iluminr.io/knowledge/iluminr-for-admin-users?hsLang=en#people-and-permission-management) - [Event Room Management](https://help.iluminr.io/knowledge/iluminr-for-admin-users?hsLang=en#event-room-management) - [Alert Automations](https://help.iluminr.io/knowledge/iluminr-for-admin-users?hsLang=en#alert-automations) - [Troubleshooting](https://help.iluminr.io/knowledge/troubleshooting?hsLang=en) - [Manage Microsimulations](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#main-content) - [START HERE](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#start-here) - [Multiplayer Content Management](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#multiplayer-content-management) - [Single Player Content Management](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#single-player-content-management) - [Learnspace for Single Player Microsimulations](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#learnspace-for-single-player-microsimulations) - [Deploying Microsimulations](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#deploying-microsimulations) - [Microsimulation Insights (reporting)](https://help.iluminr.io/knowledge/manage-microsimulations?hsLang=en#microsimulation-insights-reporting) - [Participate in Microsimulations](https://help.iluminr.io/knowledge/participate-in-microsimulations?hsLang=en#main-content) - [Participate in Single Player Microsimulations](https://help.iluminr.io/knowledge/participate-in-microsimulations?hsLang=en#participate-in-single-player-microsimulations) - [Participate in Multiplayer Microsimulations](https://help.iluminr.io/knowledge/participate-in-microsimulations?hsLang=en#participate-in-multiplayer-microsimulations) [![Chill listening crop-3](https://help.iluminr.io/hs-fs/hubfs/iluminr_logo.png?width=111&height=24&name=iluminr_logo.png "Chill listening crop-3")](https://iluminr.io?hsLang=en) [iluminr](https://iluminr.io/?hsLang=en) - [Submit a Support Ticket](https://iluminr.io/resource-centre/support-ticket/?hsLang=en) - [Terms of Use](https://iluminr.io/terms-of-use/?hsLang=en) - [Privacy Policy](https://iluminr.io/privacy-policy/?hsLang=en) Copyright © 2025, iluminr