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      How do I deactivate, edit or delete a Communication Template?

      Learn how to manage communications (message) templates in iluminr

      This capability is only available to iluminr Admin Users.

      Managing communication templates in iluminr

      For each communication template, you can:

      • Deactivate the message template, meaning other users will not be able to access this from the notify contacts panel.

      • Edit any detail of the message template.

      • Delete the message template if it no longer required.

      To deactivate, edit or delete a Communication Template:

      1. Visit the iluminr website for your region
      2. Log in with your iluminr credentials.
      3. In the menu, select Templates.
      4. Click Communications.
      5. The Templates library will display currently available communication templates, displayed as individual cards. Learn more at Get to know Communications Templates.
      6. Click on the three dots in the top right-hand corner of the template card.
      7. Select either deactive, edit or delete as desired.

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      Need more assistance? Submit a support ticket