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      How can I send a Call Hunt Team Activation message?

      Find the right people for your response by using the Call Hunt team activation capability

      When a team has had an escalation pathway established, you will be able to select a team, confirm all or which roles you would like to activate and issue you a Team Activation that will Hunt through the defined escalation pathway to Activate the appropriate team member

       

      1. New Notification
        1. Create a new notification OR Activate teams
      2. Activate Teams
        1. Ensure the message type is Activate Teams
      3. Enable Call hunt
        1. At the bottom of the compose section, switch the Enable Call Hunt Toggle to Yes
        2. Confirm the Response Timeout (how long will it wait before progressing to the next level if no response is received)
      4. Review and confirm any additional message content
        1. Call hunt has a predefined message that will automatically populate the recipients name, role they are being activated for and what level in the escalation path they are
        2. You can add more information if you would like to the message

      5. Recipients selection
        1. Select a team
          1. When call hunt is enabled you will only be able to select a Team that has an established escalation pathway (your iluminr admin can establish this)
        2. Confirm which roles you want to activate
          1. You can select ALL Role or hand pick specific roles based on the situation
          2. In the expanded menu you can also review and confirm which members are in what escalation levels before proceeding by selecting the + option next to Role Name
      6. Select a Channel
        1. You can choose all channels or from available channels
          1. SMS
          2. Email
          3. MS Teams (when MS Teams is connected to your iluminr account)
      7. Select Send
      8. Monitor the progress in real time
        1. From the Communications dashboard you can identify if a call hunt is in progress
        2. In the message detail view you can review the progress of each role being activated.