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iluminr User Training Overview

iluminr offers structured virtual training sessions designed to help response teams confidently use the platform during disruptions, incidents, and emergencies.

iluminr offers virtual training sessions designed to help response teams confidently use the platform during disruptions, incidents, and emergencies.

Training is typically delivered to Crisis Management, Incident Management, or Incident Response teams, and may include primary role holders, alternate role holders, or both within the same session.

Sessions are delivered virtually and typically run for 30–60 minutes, depending on the selected training option.

Training Options:

Event Rooms (45 minutes)

Learn how to use Event Rooms to assess and coordinate response activities during a disruption. Event Rooms provide a central workspace where teams can assess disruptions, gather situational awareness, and manage response activities.
 
What you'll learn:

  • How to create a new Event Room and conduct the initial event assessment

  • How to use the Impact Assessment tool to determine event severity and recommended response levels

  • How to activate response teams and assemble team members

  • How to capture situational awareness using the Information Board

  • How to assign and track response tasks and actions

  • How to access playbooks, response plans, and key documents within iluminr

  • How Event Rooms provide a single source of truth for incident information and decision making

Participants will also learn how to coordinate response activities and track actions through to completion.

Mass Communications (30 minutes)

Learn how to build and send communications to stakeholders using iluminr’s mass notification capabilities.

This session focuses on how teams communicate quickly and accurately during incidents, as well as how to notify broader stakeholder groups such as all staff or specific locations.

What you'll learn:

  • How to create and send notifications using Notify Contacts

  • How to select the appropriate message type for different communication scenarios

  • How to verify message recipients before sending communications

  • How to send broadcast messages and collect responses via SMS or email

  • How to send targeted communications to response teams or stakeholder groups

  • How to review communication responses and delivery reports

  • How to create and manage communication templates

Event Rooms and Communications (60 minutes)

This combined session covers both incident coordination and stakeholder communications within iluminr.

Participants will learn how to:

  • Assess and manage incidents using Event Rooms

  • Coordinate response activities and track tasks

  • Send communications to response teams and stakeholders

  • Monitor delivery and review communication responses 

This option is commonly used for new platform users or teams preparing for exercises or simulations.


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