---
title: How do I access detailed message information for Communications?
description: Where can I access the detailed message information?
---

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1. [Knowledge base](https://help.iluminr.io/knowledge?hsLang=en)
2. [iluminr for Response and Communications](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en)
3. [Communications](https://help.iluminr.io/knowledge/iluminr-for-response-and-communications?hsLang=en#communications)

# How do I access detailed message information for Communications?

## Where can I access the detailed message information?

The Communications Dashboard includes a detailed message view, which enables you to obtain recipient replies/responses and individual delivery status.

1. [Visit the iluminr website for your region](https://help.iluminr.io/knowledge/how-do-i-access-iluminr?hsLang=en)
2. Log in with your credentials.
3. In the menu, click **Communications**

   ![](https://help.iluminr.io/hs-fs/hubfs/image-png-Mar-21-2025-06-36-21-3416-AM.png?width=1906&height=1429&name=image-png-Mar-21-2025-06-36-21-3416-AM.png)
4. Click the **Message Card** to view the detailed message information.

   ![](https://help.iluminr.io/hs-fs/hubfs/image-png-Mar-21-2025-06-37-05-9221-AM.png?width=1889&height=1419&name=image-png-Mar-21-2025-06-37-05-9221-AM.png)
   
   [![](https://downloads.intercomcdn.com/i/o/713242850/10acb824ff697ac4bdfa5f0f/image.png)](https://downloads.intercomcdn.com/i/o/713242850/10acb824ff697ac4bdfa5f0f/image.png)

---

### What information is available from the detailed message view?

This page will continually update in real-time as new information is received by iluminr, and includes:

- send rate
- poll responses
- individual recipient replies
- full message text

[![](https://help.iluminr.io/hubfs/Knowledge%20Base%20Import/catalyst-technologies.intercom-attachments-1.comio361626947b68130a4bdfee4d4a5b3f703image-png-Apr-13-2021-11-46-31-56-PM.png)](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626947/b68130a4bdfee4d4a5b3f703/image-png-Apr-13-2021-11-46-31-56-PM.png)

By selecting an individual recipient card you can see all replies/responses from that recipient in a dedicated conversation panel, where a recipient has responded multiple times to a particular message. This panel also displays the recipient's contact information.

[![](https://help.iluminr.io/hubfs/Knowledge%20Base%20Import/catalyst-technologies.intercom-attachments-1.comio3616269497a3272967d38ef127d9e8c53image-png-Apr-14-2021-12-01-07-71-AM.png)](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626949/7a3272967d38ef127d9e8c53/image-png-Apr-14-2021-12-01-07-71-AM.png)

### **How do I search and filter message detail information?**

Quickly access specific message details, such as:

- send rate
- poll responses
- groups (contact groups that were communicated too)
- channels
- recipient replies

 

[![](https://help.iluminr.io/hubfs/Knowledge%20Base%20Import/catalyst-technologies.intercom-attachments-1.comio361626950db8a48d3f0c15befd57f9de7image-png-Apr-13-2021-11-57-45-94-PM.png)](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626950/db8a48d3f0c15befd57f9de7/image-png-Apr-13-2021-11-57-45-94-PM.png)

### **How do I reply to message recipients?**

1. Visit [https://login.catalysttech.co](https://login.catalysttech.co/)
2. Log in with your iluminr credentials.
3. In the [vertical menu](https://help.catalysttech.co/en/articles/6805932-new-vertical-menu), click **Communications**

   [![](https://downloads.intercomcdn.com/i/o/713242636/4f5f60c383bf39191d9739ec/image.png)](https://downloads.intercomcdn.com/i/o/713242636/4f5f60c383bf39191d9739ec/image.png)
4. Click the **Message Card** to view the detailed message information.

   [![](https://downloads.intercomcdn.com/i/o/713242850/10acb824ff697ac4bdfa5f0f/image.png)](https://downloads.intercomcdn.com/i/o/713242850/10acb824ff697ac4bdfa5f0f/image.png)
5. Individually select the recipients, or click **Select All** at the top of the message detail view (this will select all responses currently displayed) allowing for simple replies to filtered responses  
   ​

   [![](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626954/0ab2b6b76d31fc06f15947b2/image-png-Apr-14-2021-12-07-52-36-AM.png)](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626954/0ab2b6b76d31fc06f15947b2/image-png-Apr-14-2021-12-07-52-36-AM.png)
6. Click the **Reply Icon**.  
   ​

   [![](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626955/3524eca75a446b8eb4ce0a2f/image-png-Apr-14-2021-12-10-31-65-AM.png)](https://catalyst-technologies.intercom-attachments-1.com/i/o/361626955/3524eca75a446b8eb4ce0a2f/image-png-Apr-14-2021-12-10-31-65-AM.png)
7. This will open a new compose panel, with the recipient section hidden, as anyone selected will be included in this follow up message.
8. Compose your message and click send. Learn more at ***How do I create a new message and notify contacts?***

### How do I Download Message Data?

Message Data can be downloaded to export/share information from the Communications Dashboard in several formats:

- **CSV** - two documents will be generated, one for Delivery Status and one for Responses/Replies
- **XLSX** - the excel file will contain two sheets, one for delivery status and one for responses/replies
- **PDF** - will print the current message detail view

If no filters are applied, selecting Download Data will export all the data in the message.

If search criteria and/or have been applied, only the results that match those

[![](https://help.iluminr.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7132515208bf6b2b165869a46cdd054f7image.png)](https://downloads.intercomcdn.com/i/o/713251520/8bf6b2b165869a46cdd054f7/image.png)

### Related Articles:

- [How do I import Contact Groups?](https://help.catalysttech.co/en/articles/5401554-how-do-i-import-contact-groups)
- [Automating Contact updates in iluminr with API Integration](https://help.catalysttech.co/en/articles/5401661-automating-contact-updates-in-iluminr-with-api-integration)
- [How do I create a new message and notify contacts?](https://5853449.hs-sites.com/knowledge/how-do-i-create-a-new-message-and-notify-contacts-iluminr-help-center?hsLang=en)

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