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iluminr Flow

Automate critical actions based on defined rules

Overview

iluminr Flow is a powerful automation feature within the iluminr platform that enables organizations to streamline crisis communication and response workflows. By leveraging automated triggers, conditions, and actions, Flow ensures that critical alerts are detected, teams are notified, and response activities are activated without delay.

This functionality is particularly useful for automating incident communications, activating response teams, and ensuring that critical information reaches the right people at the right time.

Key Capabilities

  • Trigger-based automation: Start flows automatically when emails are received or conditions are met.

  • Conditional logic: Apply rules to filter by sender address, subject line, or keywords.

  • Multi-action workflows: Automatically notify contacts, activate teams, and send communications across multiple channels.

  • Rapid response activation: Reduce delays by ensuring pre-defined messages and teams are immediately engaged.

  • Customizable flows: Easily tailor flows to fit unique organizational needs and response procedures.

How iluminr Flow Works

1. Accessing Automation

  1. Navigate to the iluminr home screen.

  2. Select Libraries → Automation.

  3. Choose an existing automation or create a new one by naming your flow.

  4. Select + Automation to begin building your new flow

2. Setting Triggers

  • Select Trigger Type: Email.

  • Define the conditions for when the automation should begin.

  • Flows are designed to activate when an email is received at a designated address from a named (known) address

 

Received At: Is the address you can add to the notification list from the source system you are expecting to receive the trigger notification. This is unique to each flow.

Sender Email Address: Can be used to add the email address you are expecting to receive the "trigger" notification from.

3. Applying Conditions

Add conditions based on email content:

  • Subject line contains keywords (e.g., "Critical Alert")

    OR

  • Subject line ends with a specific term (e.g., Los Angeles)


  • Use logical operators (AND / OR) to build complex rules.

4. Defining Actions

Once conditions are met, specify the actions:

  • Notify Contacts: Alert predefined individuals or groups.

  • Activate Teams: Initiate response teams with automated messages (e.g., test automation notification – please commence response)

  • Broadcast Communications: Deliver messages via SMS, Email or integrated platforms such as Microsoft Teams.

5. Reviewing & Saving

  • Preview your configured flow.

  • Click Save to activate the automation.

  • The system will now run the flow automatically whenever defined triggers and conditions are met.

Example Use Case

  • Scenario: An organization wants to ensure immediate escalation of cyber incidents.

  • Configuration:

    • Trigger: Any email sent to security-alerts@company.com

    • Condition: Subject line contains Critical Alert.

    • Actions: Notify the Security Response Team, activate the Cyber Incident Response Team, and send a broadcast message to leadership.

  • Outcome: As soon as a qualifying alert email is received, all relevant stakeholders are engaged without manual intervention.

 

Need more assistance? Submit a support ticket